cách recall email outlook

Recall or replace an tin nhắn message that you sent in Outlook for Windows

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With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot lớn include an attachment, you can try lớn retract the message, and then send a replacement message that has the attachment.

Message recall is available after you select Send and is available only if both you and the recipient have a Microsoft 365 or Microsoft Exchange tin nhắn trương mục in the same organization. So, for example, a message sent lớn or from a Hotmail, Gmail, or live.com trương mục can't be recalled. 

Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon. If there's no File option, follow the steps under the New Outlook tab. If the File option appears, select the tab for Classic Outlook.

  1. Select Sent Items in the left thư mục pane, then double-click the sent message lớn open it in a separate window.

  2. On the toolbar, select  The Recall Message button. Recall Message, then select OK in the confirmation dialog box.

  3. Shortly thereafter, you'll receive a Message Recall Report in your inbox. Select the liên kết in that message lớn see whether your recall has succeeded, is pending, or failed.

To recall and replace a message

  1. In the thư mục pane on the left of the Outlook window, choose the Sent Items thư mục.

  2. Open the message that you want lớn recall. You must double-click lớn open the message. Selecting the message ví it appears in the reading pane won't allow you lớn recall the message.

  3. If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.

    Recall a message

    If you have the Simplified Ribbon, select the Message tab and then select More commands (...). Point lớn Actions and select Recall This Message

    Select Recall this message


    • If you don’t see the Recall This Message command, you probably don’t have an Exchange trương mục or the feature isn’t available within your organization.

    • You can't recall a message that's protected by Azure Information Protection.

    • You can't recall a message in Outlook on the trang web.

      Xem thêm: cường thế đánh dấu

  4. Select Delete unread copies of this message or Delete unread copies and replace with a new message, and then select OK.

    Recall this message box

  5. If you’re sending a replacement message, compose the message, and then select Send.

To kiểm tra on the recall

After submitting a recall request, usually less than vãn 30 seconds later, you will get an tin nhắn notification with the subject "Message Recall Report for message [original message subject]".  

outlook lớn kiểm tra on a message screenshot one

Select the View Message Recall Report link lớn view the report in your browser. If you’re prompted, log in with your mailbox credentials lớn view the report.

outlook lớn kiểm tra on a message screenshot two

Recall actions are usually quick, regardless of how many recipients are involved. But if the recall request can’t be executed right away for some reason (e.g., the recipient’s mailbox is temporarily unavailable) we'll continue lớn retry for up lớn 24 hours before marking the recall as failed.

Status updates are usually pretty quick as well but can sometimes take up lớn five minutes for a message with up lớn a few hundred recipients. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up lớn thirty minutes lớn retrieve the recall status for all recipients.

Recommended articles

Cloud-based Message Recall in Exchange Online - Microsoft Community Hub

Video: Recall or replace a sent email

Check if you have an Exchange trương mục in Outlook

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